The National Hajj Commission of Nigeria (NAHCON) has asked pilgrims to lay their complaints with regards to poor services offered to them in Madina and Makkah.
The Chairman of NAHCON, Alhaji Zikrullah Hassan, said this in a statement by Fatima Usara, Assistant Director, Public Affairs of the commission on Tuesday.
“NAHCON enjoins any pilgrim with complain over poor services rendered, whether in poor catering services, transportation, sanitation and other unsatisfactory service delivery to lodge their complains through NAHCON’s Madinah and Makkah coordinators.
“This will ensure prompt response to such grievances and be addressed immediately.
“NAHCON will not hesitate in taking necessary action where there is an obvious infraction on welfare of its pilgrims.
“The commission will ascertain such claims and stipulate the right penalties for the defaulters as agreed in the contract award terms,” he said.
"The complaint line is open 24/7 in Hausa, Fulfulde, Yoruba and Igbo on 097000780."
The Chairman gave the assurance that commission would not compromise Nigerian pilgrims’ satisfaction at all times.
Hassan commended the pilgrims for their resilience and cooperation during the transportation schedules, which has so far made the exercise to go on smoothly.
He also applauded states pilgrims welfare agencies for their prompt response to departure arrangements, which had been orderly with minimal delays.
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