AEDC Unveils Staff Screening To Check Impersonation

A verification platform has been unveiled by the Abuja Electricity Distribution Company (AEDC)to check cases of impersonation of its workers in Abuja, Nasarawa, Niger, and Kogi, among others.

The development comes following complaints by power users in the affected states about cases of impersonation of AEDC workers by some illegal individuals.

This was announced by Adeoye Fadeyibi, the Managing Director, AEDC, at the recent commemoration of the International Customer Service Week in Abuja by the power firm.

The commemoration of Customer Service Week is aimed at recognising the significance of good service along with those dedicated to providing it daily.

In his customer service celebration message, Fadeyibi said “The (staff) verification platform is coming as a result of several cases of impersonation which has exposed the company and customers to undue harm and mischief.

“However, with this initiative, customers can verify the authenticity of staff before granting (the staff) access to their premises.”

He further stated that this year’s celebration promised to be a remarkable one going by the series of activities AEDC had lined up for its customers.

“These include visits to some community leaders by the management of the company, major customer consultative forum, donation of welfare materials at the IDP Camp, Kaura District, Abuja as well as appreciation awards to customers and staff, to mention a few,” he stated.

Also speaking on Customer Service Week, Donald Etim, the Chief Marketing Officer, said the AEDC will continue to ensure that more customer-centric initiatives were put in place to meet the desires and aspirations of customers.

“AEDC reiterates that it has in place, a team of highly dedicated and professional staff that go the extra mile to give its customers a sustainable excellent customer experience.