Aviation Workers Strike: Passengers To Receive 100 Per Cent Refund

The Nigerian Civil Aviation Authority (NCAA) has revealed that air passengers will get a 100 per cent instant refund whenever an airline cancels a flight.

The development comes amid the ongoing warning strike by workers in the aviation sector over failure on the part of the government to meet their demands.

Speaking on Channels TV's 'Sunrise Daily' on Tuesday, NCAA Director General, Capt. Musa Nuhu said that the new regulation will become effective once it is signed into law.

“What we have in the new regulation that will be signed into law very soon when it’s all cleaned up is that if you cancel my flight, you should put me on another flight or give me the option of getting a refund immediately so that I can make other plans.

Captain Musa Nuhu

“Without the passengers, we don’t exist. The passengers are those who pay our salaries.

“Majority of the entire generated revenue of the NCAA, 80% or more, is from the 5% paid by the passengers. So, they pay our salaries,” he stated.

According to him, flight cancellations brought about by the industrial action have led to direct losses to airlines and indirect losses to the economy.

“Certainly, in the billions. From direct losses to the airlines and indirect losses to the economy because when people miss their connections a lot is lost.

“I can’t say but I can guarantee you it’s in the billions. At least over a billion. I think I am being very conservative,” Nuhu added.