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  • News - South West - Lagos
  • Updated: Feb 21, 2020

British Airways To Indemnify Nigerian Passengers After Flight Diversions

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Flag carrier airline of the U.K., British Airways, has said that it will indemnify the passengers who, due to the bad weather in Lagos, had their flight redirected to Accra.

The West African region General Manager of the airliner, Mr. Kola Olayinka, issued an apology to the passegners affected by the flight diversion.

He explained that the diversion of flights came about due to delays that were wont to happen when there was an unpleasant weather that didn't give enough visibility at the airport, as well as other elements that was out of the control of the airline.

“We regret the frustrations experienced and the disruptions it would have had on earlier-planned engagements of our esteemed customers.

“We would also like to use this opportunity to encourage passengers to send receipts of expenses incurred during this period to our customer relations team on standby to process the reimbursements and also attend to queries,” he said.

READ ALSO: British Airways: Passengers Call For Compensation After Alleged Abandonment

He added, “Regrettably, in this unique case, most hotels were taken up by passengers of airlines that were earlier diverted to Abuja. The direct result was the inadequacy of accommodation.

“To resolve this, we booked all 157 available rooms and accommodated 157 passengers.

“We also ensured the safety of the remaining passengers by accommodating them in a dedicated area provided by Sheraton where we provided meals and drinks.”

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