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Flag carrier airline of the U.K., British Airways, has said that it will indemnify the passengers who, due to the bad weather in Lagos, had their flight redirected to Accra.
The West African region General Manager of the airliner, Mr. Kola Olayinka, issued an apology to the
He explained that the diversion of flights came about due to delays that were
“We regret the frustrations experienced and the disruptions it would have had on earlier-planned engagements of our esteemed customers.
“We would also like to use this opportunity to encourage passengers to send receipts of expenses incurred during this period to our customer relations team on standby to process the reimbursements and also attend to queries,” he said.
He added, “Regrettably, in this unique case, most hotels were taken up by passengers of airlines that were earlier diverted to Abuja. The direct result was the inadequacy of accommodation.
“To resolve this, we booked all 157 available rooms and accommodated 157 passengers.
“We also ensured the safety of the remaining passengers by accommodating them in a dedicated area provided by Sheraton where we provided meals and drinks.”
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