Carefirst Consult To Assist Nigerians In Claims Management

Nigerians have been enlightened by Gus Wiggle, a former Chairman of the Nigeria Insurers Association, on the need to have smooth claims payment

Wiggle, the founder of Carefirst Consult, a firm established to pioneer a new outlook in claims management to strengthen the value chain in the insurance industry, and also who is a well-experienced insurance technocrat said this in a statement entitled, ‘Claims Management in Nigeria, Our Vision’.

He said what inspired the firm was the #EndSARS riot coupled with many policyholders not knowing the extent of their insurance coverage.

“Many people are just buying insurance to satisfy the law without understanding that they should report the incidents or accidents to their insurance companies, and resort to settling many claims from their pockets while denying the insurance industry of data capturing of claims on our roads, construction sites and product liability,” Wiggle said.

According to him, Carefirst Consult would assist victims of motor or workplace accidents to get compensations against the insurers of the motor vehicles or their principals against their liability insurance policies.

He added that their services would also include assisting policyholders who were either denied payment or offered a settlement that was unreasonably low and unacceptable

According to him, in the UK, there were now companies outsourcing their claims management to third party companies to save cost or for efficiency.

"The 2020 COVID-19 lockdown brought about companies exploring options for doing business differently and outsourcing claims management was one of them", he said.

“Given my knowledge of the working process in an underwriting company, insurance companies have neglected a significant portion of their recoveries from claims and lost lots of inflows that should enhance their revenue line and reduce their claims cost.

“Carefirst Consult will go further to provide subrogation services/local facultative claims services to help reduce or eliminate this outlay by engaging with other parties to recover whatever is due to the company that engages our services."