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  • Business - Companies
  • Updated: January 18, 2021

Dana Airline Introduces 'No Change Fee' Policy

Dana Airline Introduces 'No Change Fee' Policy

Dana Airline has announced its introduction of a flexible ‘no change fee’ policy as part of its promises to serve its customers better.

Dana Communications Manager, Mr. Kingsley Ezenwa made the announcement in a statement issued over the weekend in Lagos.

Ezenwa explained that the policy was introduced to offer innovative products to support customers with different travel desires.

“Dana Air understands that the exigencies of daily activities can make planning a trip difficult, so with this new policy, our customers will now only be charged a fare difference without a change fee when they make up to two changes on their ticket at least two hours to their flight," Ezenwa said.

READ ALSO: How Rise In Dollar Rate Increased Airline Tickets Across Nigeria

He said, to fulfil their promises of offering an improved delivery service, innovative and supportive products to meet their travel expectations, customers are now allowed to switch flights without a penalty cost being added if changes are made less than two hours to the flight.

“However, if the changes are made after the flight is operated or two hours to the flight, the fee will be applicable. This new policy is part of our promise to offer an improved service delivery, innovative and supportive products to meet travel expectations,’’ he added.

Before this policy, travellers have raised concerns about the high price they pay in the event they need to change their flight schedule. Passengers have paid up to N10,000 as flight change fees. 

Ezenwa added that the 10 percent web discount is still available to encourage guests to embrace the easy, and secure online platform of the airline
 

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