• News - South East - Enugu
  • Updated: January 22, 2024

EEDC begins token identifier, advises customers

EEDC begins token identifier, advises customers

The Enugu Electricity Distribution Company has revealed its intention to initiate the token identifier rollover for prepaid meter customers by the end of February 2024. 

EEDC also urged its customers to update their information, a necessary step for the meter upgrade, aligning with the standard transfer specification for prepaid meter enhancement.

The company’s Head of Communications, Emeka Ezeh, said in Enugu that “the process is simple, indicating that it is a requirement for customers’ meters to be upgraded.’’

Ezeh said that the company had developed and deployed a link through which its customers can update their information.

According to him, they will simply do so by clicking on the link and accessing it by providing their meter number, after which they will validate their mobile number and email address.

He said that the prepaid meter upgrade is compulsory for all prepaid meter customers, and they must comply to avoid losing their meter and being out of supply.

He said, “To forestall any supply disruption during the rollover period, customers are encouraged to purchase enough energy units that will sustain them for some days during the period, as the vending platform will be shut down and meter recharge activities will not go through during this time.

“After the rollover must have happened, the very first energy purchase by customers will come with three sets of 20-digit tokens (KCT1, KCT2 and the energy token).

“The first 20 digits (KCT1) is to reset the meter, the second 20 digits (KCT2) is to upgrade the meter while the third 20 digits (energy token) is to recharge the meter and complete the upgrade process.”

Ezeh noted, “Customers are expected to punch in the first 20 digits which is the KCT1 and press “enter,” and simultaneously punch in the second 20 digits which is the KCT2 and press “enter.’’

He also pointed out that lastly, customers would punch in the third 20 digits which is the energy token to complete the upgrade process.

He advised customers who are in the habit of purchasing and warehousing tokens (that is, those who buy tokens without loading them onto their meters), to ensure they load the tokens onto their meters before they are upgraded.

The EEDC spokesman stressed that once the meter is upgraded, such tokens would no longer be accepted by the meter and there would be no refund for unused tokens.

The management of EEDC had earlier maintained that the prepaid meter upgrade was at no cost to customers and appealed to them not to be wary of extortion by anyone or group.

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