• Business - Companies
  • Updated: October 03, 2022

EEDC Pledges To Improve Customers’ Accessibility 

EEDC Pledges To Improve Customers’ Accessibility 

The Enugu Electricity Distribution Company (EEDC) has revealed that it is massively investing in infrastructure to improve customers’ accessibility and feedback within its area of operation in the Southeast.

Ijeoma Ogudebe, the Head of Customer Service, EEDC made this known in Enugu on Monday while speaking to newsmen on the week-long activities meant to commemorate the 2022 Customer Service Week (CSW).

The theme for this year’s Customer Service Week, which is held from Monday, October 3 to Friday, October 7, is “Celebrate Service”.

Ogudebe said, “We are not perfect and that informs why we are investing massively in infrastructure that will make us accessible to our customers, to ensure they have an enjoyable experience.”

According to Ogunjebe, the theme for this year’s commemoration reawakens the consciousness that a great customer service is a powerful tool for the growth and success of any business enterprise.

“EEDC is using the occasion of the 2022 Customer Service Week (CSW) to celebrate its esteemed customers, and appreciate them for their support and cooperation over the years.

“Special programmes have been lined up for the week to appreciate both customers and staff who have consistently distinguished themselves in the area of customer service.

“Ordinarily, our CSW programmes would have commenced today but for the Monday Independence Day holiday, we are now starting on Tuesday, to wrap it up in grand style on Saturday, October 8, with a health walk.

“Highlights of the event will include cutting of the CSW cake, standing ovation for our customers and light refreshment, top management attending to walk-in customers, school visitation, customer engagement/enlightenment, recognition of customer-centric staff, etc.”

Ogudebe noted that customers remained the reason the EEDC is in business; “without them, there’s no us

“That is why we are using the occasion of the 2022 CSW, to say a very ‘Big Thank You' to them for their support.

“We are consistently working at improving our processes, seeking diverse ways to better our service delivery and continue to put smiles on their faces.

“Our 24/7 call centre, where customers can call and make enquiries or lodge complaints is still very much active, and we have recruited and expanded our agents to make the experience hitch-free.

“Our utmost desire is to ensure that our customers are happy with the quality of services we offer them, and we won’t rest until that is achieved,” she assured. 

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