Instagram Introduces New Portal To Assist Users With Account Access Problems

Meta social media platform Instagram stated on Thursday that it is introducing and enhancing a number of services to aid users in maintaining the security of their accounts.

The social network is notably introducing a new "hacked" site where users can report and fix account access problems. If you're having trouble logging into your account, go to Instagram.com/hacked on your smartphone or computer to visit the new hub.

Users can then choose whether they believe they have been hacked, have forgotten their password, are no longer able to utilise two-factor authentication, or whether their account has been disabled.

They can then proceed with a number of actions to reclaim access to their accounts.

Users will be able to select which account needs support if they have numerous accounts linked to their data.

Along with the launch of this hub, Instagram is also opening up more access to a function that offers users numerous options to regain control of their accounts in the event of loss of access.

Instagram started testing a feature earlier this year that allows users to ask their friends to verify their identity in order to assist restore access to their account.

Now, anyone can choose to use this option.

Users can select two of their Instagram pals to verify their identity if their account is locked out so that they can regain access.

PHOTO CREDIT: INSTAGRAM

Instagram is also experimenting with new measures to help stop platform hacking before it occurs.

The company is now going one step further with the removal of accounts that its automated systems have already identified as malicious.

“Because bad actors often don’t immediately use accounts maliciously, we’re now testing sending warnings if an account that we suspect may be impersonating someone requests to follow you,” the company wrote in a blog post.

“In the coming months, we’ll also send warnings if an account that may be impersonating a business sends you a Direct Message (DM).”

To help users quickly discern whether the account they are communicating with is real, the firm will also begin displaying the blue verified logo for verified accounts in additional locations across the platform.

Verified blue badges are now visible in Stories and DMs.

In the future, Instagram will start displaying them in the Feed.