Kuda Bank Responds To Assault On Customer

Kuda Bank has issued a statement to its customers over a trending attack on a customer at the bank premises in Yaba, Lagos.

The digital bank reiterated it doesn’t support violence in any way but ensures they comply with the mandates of all applicable government and law enforcement agencies, supported by the appropriate documentation.

AllNews Nigeria earlier reported that a client was 'brutalised' within the Kuda Bank premises on Tuesday, April 19, 2022, after he went to the bank to know the reason why his account was locked after a deposit, only for the bank to call the police after him.

READ MORE: VIDEO: Moment Police Officers Stationed At Kuda Bank Attack Customer

Reacting to the manhandling of its clients on the bank premises, Kuda Bank released a statement.

“It has come to our attention that a couple of videos are being circulated online regarding the experience of one of our customers yesterday.

"The videos show the customer being forcefully escorted off our premises by members of the Nigerian Police Force.

"We wish to unequivocally state that Kuda Microfinance Bank Limited (“Kuda MFB”) does not condone or support violence in any manner, particularly against its own customers,” the bank said.

“Kuda MFB takes pride in providing a smooth, enjoyable and convenient customer service experience, both online and within the customer service centre which we have created solely to enable our customers to interface with our customer service team to deal with matters relating to their bank accounts.

“Having said the foregoing, as a financial institution licensed by the Central Bank of Nigeria, we have an obligation to comply with the mandates of all applicable government and law enforcement agencies, supported by the appropriate documentation.

"While complying with such mandates, we liaise with the affected customers so that any pending matters between the customers and the agencies are resolved.

“It is also expected that such affected customers will cooperate fully with the law enforcement agencies involved in order to reach a resolution on each matter.

"It is truly unfortunate that the customer’s failure to cooperate with the law enforcement officers unfolded in the manner that it did, particularly as the customer was being apprehended by the members of the Nigerian Police Force further to their investigation into alleged criminal activity on the customer’s account.

“We wish to reiterate that no staff of the Kuda MFB was involved in the unfortunate incident that was captured in the video.

"We have however commenced our internal investigations into this matter and in due time, will liaise with the customer as well as the relevant law enforcement agencies in order to ensure that this matter is adequately addressed.

"We are committed to providing a safe environment for our staff and continue to maintain our responsibility to our customers and the public, to provide safe and secure banking services", the statement reads.