MTN Clears Air On Network Service Disruption Reports

MTN has made clarifications on circulating reports of service disruptions in Nigeria, describing them as misleading media coverage.

The company announced in a corporate disclosure on Wednesday that only a small group of its enterprise customers will experience service disruptions.

The Chief Executive Officer, MTN Nigeria, Karl Toriola, said in the statement that maintaining network stability and high levels of customer service remained a key priority for the company.

He said, “In line with MTN’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.

The company said small, medium, and large enterprises were integral to driving economic growth in the nation. Toriola said with the growth of digital solutions, it was becoming more necessary to have access to a secured and reliable connection.

There had previously been reports that the South-African telecom giant intended to disrupt services due to insecurity.

"Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the coming days," MTN wrote in its letter to some customers. "This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible."

However, it turns out this message has been widely misinterpreted by media outlets to imply that the company was stopping operations in the country.