NCC Promises Improved Service To Nigerians

The Nigerian Communications Commission (NCC) on Saturday guaranteed Nigerians an improved quality of experience through creative service provision.

At the 44th Kaduna International Trade Fair's NCC special day, Prof. Umar Garba-Danbatta, the commission's chief executive officer, disclosed the information.

The chief executive officer, who was represented by the head of consumer affairs, Banji Ojo, declared that the commission would keep putting its emphasis on the quality and effectiveness of regulatory efforts.

“The commission will ensure increased connectivity to telecoms consumer through deployment of robust infrastructure.

”The NCC is driving initiatives for full commercial launch of Fifth Generation (5G) network in Nigeria; already, spectrum licences for the companies that will rollout service have been issued.

“Though, the deployment will start from the state capital and gradually extends to other areas across the state.

"The 5G network will bring substantial network improvements, including higher connection speed.”

He said that the 5G would give communications services greater mobility, capacity, and low-latency capabilities, and he added that one of the licensees has started a commercial launch in Lagos.

He claimed that because it continues to provide the necessary digital sturdiness to sustain the economy, the telecoms industry has been a driving force behind the Federal Government's vision for the digital economy.

He said that in order to give entrepreneurs in the nation's six geographic zones the necessary capabilities, the Commission has started training them in digital literacy.

Garba-Danbatta reaffirmed the NCC's dedication to defending and equipping customers against unfair acts carried either voluntarily or unvoluntarily by service providers.

”This is based on our regulatory mandate of ensuring that consumers of telecommunications services get value for their money, and to be treated right as very important stakeholders.

“As a regulator, we also ensure we constantly inform you, the consumers on how to be protected to prevent cases of online fraud or eschew consumer falling victims of cybercrime antics during their legitimate use of the Internet,” he said.