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  • Business - Companies
  • Updated: January 27, 2024

NIN: MTN, Glo, others block customers' lines despite SIM registration

NIN: MTN, Glo, others block customers' lines despite SIM reg

Reactions have trailed the recent development by telecommunication operators who blocked some Telcos subscribers' lines despite having linked their National Identification Number (NIN) with their SIM cards.

Recall that the Nigerian Communications Commission (NCC), had previously directed telecommunications (Telcos) operators in Nigeria, including MTN, Airtel, and Globacom among others, to implement full network barring on all phone lines for which subscribers had not submitted their NINs and those without verified NINs by February 28, 2024.

The NCC said further that NINs that had been submitted but not verified, such lines were to be barred on or before March 29, 2024, the same as in cases where five or more lines are linked to an unverified NIN.

Similarly, where less than five lines are linked to an unverified NIN, such lines are to be barred on or before April 15, 2024.

Speaking with Gbolahan, a trader, whose MTN line was blocked, he claimed to have linked his NIN with his line and was surprised when he found out that his line was blocked.

According to him, he got the message from MTN to link his line with his NIN, but he ignored the message because he had done that already.

"I got the message from MTN to link my NIN with my SIM on Sunday, but I just chose to ignore the message, but two days later, I noticed that my line had been blocked as I could not make calls with the SIM.

"However, I am sure I have linked my NIN with the SIM, so I see no reason why my line was blocked", Gbolahan lamented.

A Glo network user, Mr James Ameh told our correspondent that she got the same message from the network provider and decided to ignore it because he had linked his NIN several years ago.

He said that even though his line was yet to be blocked, he would question the network provider should they block his line.

"I got the same message from Glo but I have ignored them. If they block my line, I will make a case. I linked this line to my NIN since the campaign for linkage began. I'm wondering what they mean by this "verification."

Allnews.ng gathered that several customers of top mobile providers including MTN, Glo and Airtel have stormed service centres in Lagos, Abuja and other states for having their lines blocked. The majority of them could not explain why their lines were blocked as they had earlier linked their SIM with the. NIN.

A woman who resides in a Benue community, Owukpa, Mama Maria Adoyi had lamented the blockage of her line. Mama Maria, also called Ene' Ego believes she must have done her verification. She revealed that during the SIM registration, she was asked about her NIN number.

"I can't reach my children. Nobody can call me right now. They said I need to go to the local market to do something about it. But when I took the last photo during the sim registration, I went there with this slip. How come they want me to go there with the same slip?", she lamented. 

Meanwhile, Allnew.ng reached out to a customer service representative at an MTN outlet in Lagos.

The Customer representative who pleaded anonymity revealed the reasons some SIM cards were blocked, saying that some NINs were not verified, while some were just submitted, but are still yet to be verified.

"Some subscribers did not submit their NIN, while some submitted unverified NIN," she said.

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