Pensioners under the Pension Transitional Arrangement Directorate (PTAD) have lauded the directorate for performing wonderfully and exemplary well in its services to pensioners.
The pensioners made this known at this year’s Customer Service Week of PTAD held in the PTAD Zonal Office in Enugu on Wednesday.
They were of the view that PTAD had made life easy as they engage in processes and collection of their pension, unlike years back when issues of pension leads to sudden death, sickness and stress for senior citizens.
Izuchukwu Obichukwu, a pensioner, noted that PTAD had made it possible for pensioners to get their pension as and when due as well as provided desk offices and staff that courteously attended to pensioners.
Obichukwu, who is also Secretary of Legion of Disengaged Workers and Pensioners of Nigeria Coal Corporation, urged the Federal Government to continue in the present way they are according to service and respect to pensioners.
“PTAD has ensured we receive our pensions just as current workers receive their salaries monthly as well as paid up all arrears of pension owed to workers before they came on board.
“I must confess the Federal Government through PTAD is performing wonderfully well and all issues concerning pensions are stress-free today,” he said.
Another pensioner, Pa Elias Obetta, appreciated PTAD for ensuring his pension gets to him directly in his bank, adding: “It is seamless now, as I get my pension alert even before the end of the month”.
Obetta commended President Muhammadu Buhari’s administration for giving respect, care and consideration to senior citizens who are pensioners.
Mr Simon Obasi thanked the PTAD administration for attending to pension’s enquiries with courtesy and ensuring verifications were done with a human face.
“The issue of pensioners’ fainting and falling on verification queues is over as well as pensioners left in harsh weather conditions is an old story as well,” Obasi, who is Pension Desk Officer of Nigerian Coal Corporation, Enugu, said.
Earlier, Executive Secretary of PTAD, Dr Chioma Ejikeme said PTAD was working assiduously to ensure that pensioners' monthly pensions and other retirement benefits are paid as and when due, and is committed to their overall welfare.
Ejikeme said that as the pension administrator for the Federal Government retirees under the Defined Benefit Scheme (DBS); “Empathy, Dignity and Care” are our watchwords in PTAD when delivering service.
According to her, having established a SERVICOM desk in PTAD and launched the Service Charter, these are testaments to the value we place on customer satisfaction and holding ourselves accountable to ensure quality service delivery.
“The theme for this year’s celebration is ‘Celebrate Service’, and it aptly captures what we do here in PTAD, which is to celebrate the tireless workers who put in their best daily to ensure that our esteemed pensioners are satisfied.
“Celebrating Customer Service Week draws our attention to the importance of customer service and the people who provide it, the need to boost morale and teamwork, reward employees for the significant work they do and raise awareness of the value of customer service.
“Catering to the needs of our esteemed pensioners in PTAD is a service we render with utmost joy, bearing in mind the fact that the worker of today is the pensioner of tomorrow.
“We should do unto others as we expect to be done unto us,” she added.