TAJBank Receives ISO Recognition For Excellent Service Delivery

TAJBank Nigeria Limited, one of the three non-interest banks in Nigeria, received three International Standards Organisation (ISO) certifications for excellent customer service delivery, safety assurances, and building a brand that promotes business operational resilience in the face of compromised ethical standards.

The bank, whose headquarter is in the Federal Capital Territory-Abuja, has gathered so much affection and trust as being a financial institution that promotes good ethical values in the face of profit-making challenges.

Hamid Joda, the bank's CEO with over 20 years of banking experience, used the opportunity to appreciate the achievement and stressed that this achievement was a testament that non-interest banking can excel in a challenging Nigerian business environment.

“The latest certifications of TAJBank comprise ISO 27001, ISO 22301, and ISO 20000 on information security, business continuity, and IT service management systems.”

"They demonstrate the bank’s commitment to prioritizing business operation resilience, customer safety, and service excellence at all times", he said.

He attested to the fact that receiving the ISO 27001 certificate proved to its customers that all the latest technology in the financial circle had been duly applied to ensure the utmost safety of depositors' funds.

"The ISO 22301 is also evidence that TAJBank's business operations are conducted with best practices to prevent, prepare for, respond to, and recover from unexpected and disruptive incidents.”

“TAJBank makes IT a business enabler through a robust service management system in the delivery of IT-related services and is also regularly optimizing technology for its current and future needs,” he stated.

The CEO reassured the bank’s customers that the management was fully aware of all the risks involved in using technology to carry out banking operations and used this opportunity to assure its customers of providing first-class solutions to mitigate against them.

"This requires us to be increasingly aware of our roles and responsibilities in ensuring that we actively play our part in following international best practices and standards," he concluded.