UBA Expands Access To Chatbot Features 

United Bank for Africa has upgraded the services of Leo, the bank's Artificial Intelligence chatbot to Google Business Chat and Instagram. 

According to a statement, “Leo – UBA’s AI-powered chatbot, which enables customers to make use of their social media accounts to carry out key banking transactions, was first introduced in January, 2018.

“It has since evolved to become a custom-fitted, personalised virtual banker to several UBA customers across its 20 African countries.”

Before now, it said, Facebook Messenger, Whatsapp and Apple Chat are only platforms where UBA’s Leo was servicing customers 

Now, customers can carry out their activities in a 3D animated format due to the recent upgrade.

With its recent expansion to Instagram and Google Business, it said, customers would now be able to carry out more transactions from the comfort of their homes and could perform more activities such as funds transfer, checking balances, buying airtime and data, and getting their bank statements with ease, from any of these social media platforms.

Speaking on the upgraded features of Leo, Kennedy Uzoka, the Group Managing Director/Chief Executive Officer, UBA, explained that the bank was always on the lookout for innovative ways to develop strategies aimed at easing transactions for the bank’s numerous users, while ensuring utmost safety of their transactions.